Download Customer Service: New Rules for a Social Media World

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The New Rules of Marketing and PR: How to Use Social Media, Online Video, Mobile Applications, Blogs, News Releases, and Viral Marketing to Reach Buyers Directly ...
An exclusive, live webinar from Social Media Today January 12th at 12pm EST / 9am PST Description coming soon.
4/5/2012 · The rise of the social Web has led to a fundamental shift in the way businesses of all sizes engage with their customers. Rather than focusing on "touch ...
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What is the Institute? The Institute of Customer Service is an independent not for profit professional membership body. Our purpose is to help organisations ...
Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would ...
New Facebook contest rules: here's what marketers need to know to create and administer promotions on Facebook after the latest changes.
The Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service ...
Customer Service Blog (by Bill Quiseng) ... One of the real benefits of social media is connecting with people from around the world who we would otherwise not meet.

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